IT Support Services for Remote Operation

Ken Ihrer

Dear CCNY Community,

As we move to remote learning, please be aware that our Service Desk is available to assist you with questions you may have.

The Service Desk phone line will be open 8am-8pm (M-F).

Contact Information

Blackboard

Phone: 212-650-6990
Email: bbsupport@ccny.cuny.edu

CUNYfirst

Phone: 212-650-8080
Email: cfsupport@ccny.cuny.edu

Service Desk

Phone: 212-650-7878
Email: sevicedesk@ccny.cuny.edu

Zoom Conferencing Support Bridge

(see iMEDIA website for operational hours)

Zoom: https://ccny.zoom.us/j/2126505480
Email: iMEDIA@ccny.cuny.edu
Phone

  1. Dial 646-558-8656 or 833-302-1536 and follow prompts
  2. Meeting ID: 212 650 5480
  3. Meeting Password / Passcode: 5480

TechCenter

Zoom: https://ccny.zoom.us/j/2126501301
Email: Techcenter@ccny.cuny.edu
Meeting ID: 212 650 1301
Meeting Password / Passcode: 1301

The CCNY Service Desk website (https://www.ccny.cuny.edu/it/help) has helpful guides on how to access essential tools for online learning. Instructors can decide which method they would like to use to teach the course remotely.   

  • Zoom
  • Blackboard
  • Google Classroom

You'll also find instructions on how current CCNY students can access our labs remotely on the same website.

If you need video instructions on how to use these teaching platforms, please go to HyFlex and Conferencing Service Support: https://www.ccny.cuny.edu/it/conferencing-service-support

For assistance with Blackboard: https://www.cuny.edu/wp-content/uploads/sites/4/page-assets/about/administration/offices/cis/core-functions/cuny-blackboard/Teaching-Remotely.pdf

If you utilize Virtual Private Network (VPN) to access your desktop on campus, please remember to leave your computer on before you leave.

Remember, our Service Desk is here to assist you if you have any questions.

Ken Ihrer
Vice President of IT and CIO
The City College of New York
160 Convent Avenue
New York, NY 10031

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