Service Desk

The Service Desk’s mission is to effectively and efficiently serve as the primary point of contact for students, faculty, and staff seeking a resolution to IT services provided by the college and IT services provided by the Office of Information Technology (e.g. laptops, mobile devices, software, hardware, and operating systems). We ensure that all possible measures are taken to troubleshoot and resolve the issue in a timely manner.

Account Login

Technical Support

To submit a service request or incident e-mail us at the Service Desk ( servicedesk@ccny.cuny.edu ). Please make sure to include a full description of your problem. Please make sure include the following information:

• Description of Incident/Request:
• Name:
• Department:
• Work Number:
• Cell Phone Number:
• CCNY Email:
• Location(s):
• Model #s of the device and/or computer: (If Applicable)
• CIT #s: (If Applicable)
• Availability

Important Links and Forms

Faculty/Staff
Email Migration
Blackboard
Webmail
Password Reset
Password Reset for CSOM
 

Students
Blackboard
Citymail
Password Reset
Password Reset for CSOM
Computer Lab Remote Access
 

Forms
Email Name Change
Share Drive Request
Administrative Access
Email and Computer Access
VPN Request

CUNY IT Help
Secure File Transfer
Charging Stations

Hours of Operation
August 28th - December 20th
Monday - Friday 8am - 5pm
Saturdays & Sundays CLOSED

CLOSED
December 24th - 25th
December 30th - January 1st
January 20th

Winter Break Office Hours December 23rd - January 1st
Office is closed, contact via:
Email: servicedesk@ccny.cuny.edu
Phone: 212-650-7878