Web Procedures

Please note: effective November 22, 2021, as a security protocol, all requests for website content editing assistance MUST be sent from an official CCNY faculty and/or staff email address. As a safety precaution, all requests originating from external email accounts will be ignored.

Overview

Introduction

The Office of Institutional Advancement, Communications, and External Relations, the publisher of City College’s official public website, has established web procedures that are designed to accomplish the following objectives:

• Create a website that reflects the dynamism, breadth, and excitement of The City College of New York, and features an integrated and consistent user experience among our many stakeholders;
• Create a predictable and replicable content management experience for our content editors at all levels of computer experience;
• Create a workflow that will allow The Office of Institutional Advancement, Communications, and External Relations to optimize its model of user support and achieve consistent and positive support outcomes with limited staffing.

Procedures

The establishment of websites within the Drupal Content Management System (CMS) is overseen by The Office of Institutional Advancement, Communications, and External Relations.

1. Web content will be placed in the set of standard CCNY templates.
2. The design of standard CCNY web templates is locked and is not editable by departments, although content layout options are available using custom layout options.
3. The Office of Institutional Advancement, Communications, and External Relations welcomes a discussion with schools, divisions, departments, and offices about ways to promote their content; however, content submissions shall not contain design directions or mock-ups.
4. Departments shall designate the content editors for their websites.
5. Each content editor must attend the General Walkthru training session before editing their site.  Please email Prem Nankoo at pnankoo@ccny.cuny.edu to request training. 
6. The Office of Communications and Marketing must be notified when a department intends to allow a new individual to access the CMS.  The area department head or dean must be copied on the notification/request. 
7. Sharing of CMS user accounts is prohibited.  All content editors must log in using their unique credentials. 
8. Access to administrative (backend) areas of the website by content editors is not supported.
9. Departments must abide by the best practices established in the training sessions.
10. Departments have control over what written content appears on their websites.
11. The Office of Institutional Advancement, Communications, and External Relations reserves the right to reject the use of certain images in the CMS.
12. The Office of Institutional Advancement, Communications, and External Relations, on behalf of the College, reserves the right to edit or remove content where deemed necessary.
13. All departments are required to have, at a minimum, a landing page in the standard CCNY template contained within the CMS.
14. All academic departments and programs must have a base-level presence in the CMS that includes:
    1. academic program information
    2. faculty profiles 
15. As a security protocol, all requests for website content editing assistance MUST be sent from an official CCNY faculty and/or staff email address. As a safety precaution, all requests originating from external email accounts will be ignored.
16. CCNY Webteam has the authority to grant, deny, and revoke (permanently or temporarily) Content Editor access in the event that content is posted that falls outside of the guidelines for the site - both on and off CMS. 

If you have any questions or concerns about these policies, please do not hesitate to reach out to the CCNY Webteam.