VM References

AVST CallXpress Quick Reference Card

Welcome!
Your organization’s new CallXpress® unified messaging system is designed to provide you with the same convenient access to your voice, fax, and email messages whether you are at your desk or calling in over the telephone.

Before You Start
To set up CallXpress, your system administrator will give you the following information. CallXpress internal number: CallXpress external number: Your subscriber mailbox number: Your system administrator may also give you a default security code to use when you log on to CallXpress for the first time.

Gaining Access to Your Mailbox
Follow these simple steps to start using CallXpress.
1. Call the internal or external number your administrator has given you for reaching your CallXpress system.
2. If necessary, press # or any other key that your CallXpress system requires.
3. If prompted, enter your subscriber mailbox number.
4. Enter a security code (or the default code, if your administrator has given you one).

Performing Common Tasks
If you’re looking for a quick hint on how to perform a specific task, read on.

If you want to … Then enter …
Listen to new messages 1
Listen to saved messages 5
Listen to and recover messages you’ve marked for deletion (in this session only)7
Review, forward, delete, or save messages you’ve selected 6
Record a message for another subscriber 2

If you want to … Then enter …
Append a fax 0 4
Leave a number where you can be reached 0 8
Mark the message urgent 0 2
Request a return receipt 0 5
Request future delivery 0 1
Restrict forwarding of the message 0 3

If you want to … Then enter …
Increase playback speed† 1 4
Decrease playback speed† 1 7
Increase playback volume† 1 6
Decrease playback volume† 1 9
Skip ahead five seconds 9
Skip back five seconds 3
Skip to the next message 7

If you want to … Then enter …
Change your busy greeting 3 1 3 1 or 3 5
Change your name recording 3 1 5
Change your out-of-office greeting 3 1 3 3 or 3 6
Change your password 3 1 4
Change your standard greeting 3 1 3 2 or 3 4
Set automatic message forwarding 3 2 4
Set Immediate Message Notification 3 1 1
Set message presentation ordering 3 2 5


P/N 1081-50119-00 Rev 01 (7.80)
www.avst.com
CallXpress and AVST are registered trademarks of Applied Voice & Speech Technologies, Inc.
© May 2006 Applied Voice & Speech Technologies, Inc. All rights reserved.

Main Subscriber Menu
Listen to new messages 1
(unread, then read)
Listen to saved messages 5
Listen to deleted messages 7
Listen to selected messages 6
Record and send a message 2
Set user options 3

Message Ordering
Voice messages 1
Fax messages 2
Email messages 3
Messages from outside callers 4
Messages from a specific mailbox 5
All messages 9

Manage Selected Messages
Listen 1
Forward group 2
Delete group 4
Save group 5

Listening Options
Pause 1
Forward 2
Back up five seconds 3
Delete 4
Save 5
Review 6
Skip to next message 7
Reply 8
Advance five seconds 9

Info / group options 0
Continue listening 1
Change language† 3
Increase speed† 4
Set bookmark 5
Increase volume† 6
Decrease speed† 7
Resume from bookmark 8
Decrease volume† 9

Select mailbox 1
Record 2
Transfer to extension 3
Transfer to number 4

Message info 0
Select message 1
Cancel selection 2
Select all messages 7
Cancel all selections 8

Speak your message
Stop recording 2

Recording Options
Approve for sending #
Pause or continue 2
Back up five seconds 3
Discard and start over 4
Review 6
Advance five seconds 9
Set routing options 0

Future delivery 1
Set urgent status 2
Restrict forwarding 3
Append a fax 4
Request a receipt 5
Leave callback number 8
Return to Recording
Options ✱

Enter a mailbox number,
optionally followed by … #

Remove last number entered ✱
Cancel message ✱ ✱
Send message #

Future delivery

User Options (PhoneManager™)
Personal options 1
Messaging options 2
Automated attendant options 3
Record your standard greeting 4
Record your busy greeting 5
Record your out-of-office greeting 6

Automated Attendant Options
Change call screening 1
Change call blocking 2
Change extension-specific processing 3
Change diverted call processing 4

Messaging Options
Record a name for a sponsored mailbox 2
Change a personal distribution list 3
Change message forwarding 4
Change message presentation ordering 5
Change message envelope settings 6

Personal Options
Change message notification 1
Change daily message reminder 2
Record personal greeting 3
Change security code 4
Record your name 5
Record an announcement for 6
a mailbox you sponsor
Change language selection 7
Change SMS notification 8
Busy greeting 1
Standard greeting 2
Out-of-office greeting 3